Guides
An unfamiliar charge feels alarming — “is this a scam?” Usually it's a forgotten subscription or a payment processor's name, not fraud. These guides help you identify the charge yourself, then cancel, refund, or dispute it in the right order.
Unknown charge on your card statement? A 5-step scam checkA charge you don't recognize is usually NOT fraud. Work through these 5 steps before you panic — and know exactly what to do if it really is unauthorized.PayPal, Paddle & FastSpring: what these Merchant-of-Record charges are and how to cancelWho's the real seller behind PADDLE.NET*, FS*, and PAYPAL *? How Merchant-of-Record billing works — and how to find the product, cancel, and get a refund.How to dispute or chargeback a card charge (step by step)Merchant first, issuer second. The exact order to dispute a wrong or unauthorized charge — plus the 60-day deadline and how to escalate if your dispute is denied.Recurring free-trial traps: how to stop auto-renewals before they bill youA free trial is a countdown to a charge. How negative-option billing works, how to cancel before the deadline, and what to do if a company keeps billing you anyway.
To look up a specific charge, search on the home page or browse all charges.