How to cancel Apple (App Store / iTunes / subscriptions) (and get a refund)
Almost every 'APPLE.COM/BILL' charge is cancelled in one place: your Apple Subscriptions screen. The app itself can't cancel it.
Not sure this charge is even Apple (App Store / iTunes / subscriptions)?See what the “APPLE.COM/BILL” charge on your statement actually is →Where the cancel button actually is
- On iPhone/iPad: Settings > tap your name > Subscriptions
- Tap the subscription you want to stop, then tap 'Cancel Subscription' (you may need to scroll down)
- On a Mac: App Store > your name > Account Settings > Manage next to Subscriptions
- No Apple device? Sign in at reportaproblem.apple.com and manage subscriptions there
⚠️ The app-store trap
This IS the app-store layer: if a service (Netflix, Spotify, Disney+, etc.) was subscribed through your iPhone, its cancel button lives here in Apple's Subscriptions — not on that service's own website. Deleting the app never cancels the subscription.
Can you get a refund?
Apple refunds are requested at reportaproblem.apple.com within a limited window; Apple reviews each request and there's no guarantee. Accidental and duplicate charges are the most likely to be approved.
Easy-to-miss gotchas
- Deleting an app does NOT cancel its subscription
- A Family Sharing member's (often a kid's) purchase can bill your card — check their purchases too
Go straight to the official page
Official page: Apple — Report a Problem (purchase history)
I don't think I made this chargeFreeze/lock the card in your bank or card app right away, request a new card, then dispute the transaction with your bank or card issuer.
This page points you to where Apple (App Store / iTunes / subscriptions) lets you cancel and request a refund. Cancellation flows, prices, and refund windows change often — always confirm the current steps and policy on the official page linked above before you rely on them.
Got another charge you don't recognize?
Identify a charge name →