How to cancel Microsoft (365 / Xbox / OneDrive) (and get a refund)
Microsoft 365, Xbox Game Pass, and OneDrive are all cancelled from account.microsoft.com/services — often labelled 'Turn off recurring billing' rather than 'Cancel'.
Not sure this charge is even Microsoft (365 / Xbox / OneDrive)?See what the “MICROSOFT” charge on your statement actually is →Where the cancel button actually is
- Sign in at account.microsoft.com/services with the account that bought the subscription
- Find the subscription and select 'Manage' > 'Cancel' (or 'Turn off recurring billing')
- Confirm — you keep access until the end of the paid period
⚠️ The app-store trap
If you bought Game Pass or a Microsoft subscription through the Apple App Store or Google Play, cancel it in that store instead.
Can you get a refund?
Microsoft's refund eligibility depends on the product and how recently you were charged; recurring subscriptions are often refundable only within a short window. Request via your Microsoft account order history / support.
Easy-to-miss gotchas
- Make sure you're signed into the exact Microsoft account that was charged — people often have more than one
- Xbox and Microsoft 365 can be under different accounts in the same household
Go straight to the official page
Official page: Microsoft account — services & subscriptions
I don't think I made this chargeFreeze/lock the card in your bank or card app right away, request a new card, then dispute the transaction with your bank or card issuer.
This page points you to where Microsoft (365 / Xbox / OneDrive) lets you cancel and request a refund. Cancellation flows, prices, and refund windows change often — always confirm the current steps and policy on the official page linked above before you rely on them.
Got another charge you don't recognize?
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